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[Client] Troubleshooting Video Sound Issues
[Client] Troubleshooting Video Sound Issues

Steps to troubleshoot when you cannot hear sound on a video your coach sent you.

Brian avatar
Written by Brian
Updated over a week ago

Follow the guide below to troubleshoot audio issues on your coach’s videos (via the messenger or as a comment on a workout).

Step 1: Disable Silent Mode on your Device

On the left side of your phone, you can toggle off silent mode when clicking into the video:

Step 2: Turn Your Volume All The Way Up

Increase the volume on the left side of your phone:

Step 3: Make Sure The Video Is Not Muted

Click the icon on the top right to make sure the video is not muted on your phone:

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