Delinquent Clients

When clients don't pay on time...

Audrey Arthaud avatar
Written by Audrey Arthaud
Updated over a week ago

Only available for US, UK, Australia, Canada-based coaches.

When a client's payment fails to process, you and the client are notified right away.

Failed payments will be automatically retried four times. After the fourth and final attempt, a payment will have to be processed manually. If your client's payment has failed four times and needs to be processed manually, you can contact [email protected], and we can attempt to process the payment if the client has a valid credit card available to charge.

You can see how many times a client's payment has failed by sorting by "failed charges" on the Payments Dashboard.

We recommend sending your client a message as soon as you can about updating their billing information to get their billing subscription back on track.


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