This is an area that it is important for you as a coach to develop some success tactics with your clients. As your client uploads videos to their workouts, there are some best practices to abide by to ensure that video gets to you as the coach.
Here they are:
Be on a Reliable Network
This may seem like a no-brainer, but it is super important for video uploads to be made from a reliable wifi/network connection.
Often times our gym's public wifi is just not enough bandwidth, so make sure you jump on something a little more powerful.
Trim the Videos
TrueCoach has a video limit size of 200mb which is normally about a :60 video taken on a smart phone.
It is important for clients to trim videos or split up sets into multiple videos to upload.
Do Not Navigate Away from the App
Until you have confirmed the video has uploaded, it is important to stay in the app. No jumping over to Instagram or locking your phone to get into the next set. Moving away from the app will cause upload failure!
Look Out for a Red Exclamation Point
If you see this error indicator on the thumbnail for the video you just uploaded, it means it has failed. Go ahead and attempt this upload again!
Please reach out to the support team if you need any more assistance 💪