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Deleting a message
Deleting a message

How to delete sent messages in a flash!

Kolton Parchman avatar
Written by Kolton Parchman
Updated over a week ago

We get it - mistakes happen! Whether you’re chatting in a group or one on one with a client, it's easy to delete a message you have previously sent.

To delete a message move your cursor closer to the message you would like to delete. Notice the trash can icon that appears and click on that icon:

2023-07-20 13_44_15-Messages _ TrueCoach 2023-07-20 at 1.45.50 PM

Note - if you are using a mobile browser tap the message you would like to delete and the trash can icon will appear.

Once you click on the trash can icon a confirmation screen will appear to ensure you would like to delete the selected message. Please note once a message is deleted it cannot be recovered.

Messages _ TrueCoach - Google Chrome 2023-07-20 at 2.02.00 PM

Next, simply click 'Delete' and voila, the message is gone!

Messages _ TrueCoach - Google Chrome 2023-07-20 at 2.02.55 PM

A few quick notes:

  • Only the coach or client who initially sent the message will be able to delete their message.

  • Clients or coaches will not be notified that you have deleted a message.

  • Messages cannot be deleted on the client app at this time but can be from a web browser.

If you have any further questions please reach out to us at [email protected] and we'll be happy to assist. Happy messaging!

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