The messenger allows you to communicate with your clients from within TrueCoach, keeping everything in one spot. 

There are a few ways to send a message to a client:

You can click the message icon in the top right, select new message, and select a client.

You can click the Message icon next to the client's name on the dashboard.

You can click the chat icon while you're in the workout builder.

Each of these options launches the messenger and allows you to communicate with your client. If your client isn't logged into TrueCoach, they'll receive an email with the text of the message.

Broadcasts and Groups

Broadcasts are messages that you can send to all of your active clients simultaneously. These are great for things like requesting holiday schedules from your clients ahead of time, sharing a new blog post, or announcing changes to your facility hours. 

When a client receives a broadcast or group message, they won't see who else receive the message, and they'll be able to respond directly to you if they have any questions. 

To send a Broadcast:

  1. Click the message icon in the top left corner
  2. Select New Message
  3. Click "Select all clients"

Receiving Your Messages

You'll receive all new messages in the Message icon in the top left portion of the screen.

You can also turn on email notifications for new messages here by clicking Settings, and then Notifications.

Want to message your clients on the go?

Click here to learn all about our newest addition to the platform, TrueCoach Connect!

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